Refund Policy

Effective Date: January 2, 2024

1. Introduction

At ULTRAVIEW HOSTING UK, we strive to provide the best web hosting service. However, we understand that there may be circumstances where you may wish to request a refund. This Refund Policy outlines our terms regarding refunds for our services.

2. Eligibility for Refunds

Refunds are available under the following conditions:

• If you experience significant service disruptions that we are unable to resolve within 72 hours.
• If you cancel your hosting plan within the first 30 days of purchase (Money-back guarantee period).
• If we are unable to provision the services as described in your chosen hosting plan.

3. Non-Refundable Items

The following items are non-refundable:

• Domain name registrations and renewals
• SSL certificates
• Custom services or one-time setup fees
• Refunds requested after the 30-day money-back guarantee period

4. How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following information:

• Your name and contact information
• Your hosting account username or domain name
• The reason for your refund request
• Any relevant support ticket numbers

5. Processing Refunds

Refund requests will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase. You will receive a confirmation email once your refund has been processed.

6. Prorated Refunds

For eligible refunds outside of the 30-day money-back guarantee period, we may offer prorated refunds based on the unused portion of your service.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for legal reasons. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact our customer support team at [email protected].